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Terms and conditions - Last updated February 18, 2026

 

Issued under § 273 of Act No. 513/1991 Coll. Commercial Code, as amended Killich s.r.o., headquartered Raspenava, Lužecká 350, postcode 464 01, ID: 25493558, registered in the Commercial Register kept by Regional Court in Usti nad Labem, Section C, Insert 20820 (hereinafter also referred to as "Contractor")

Delivery

For items that are permanently in stock and are included in the catalog and there they note, are available on the following dates:
  • Personal consumption - immediately or within 24 hours according to size of orders.
  • Dispatch of expeditionary contracting partner (up to 50 kg / package up to 3 packages) sent within 24 hours in order before 12:00.
  • Delivery of goods specially ordered 5-21 days. In exceptional cases (a disorder in production, natural disaster, strike, etc.), the supplier reserves the right to cancel or extension of delivery date. This can never be regarded as a reason for the recovery of consequential damages customers.
  • If not all ordered goods in stock, is dispatch part. The customer is informed of the missing items on the delivery date. The customer confirms acceptance of the delivery of missing items or back orders.
  • In case of order, which is a time defined in advance, the customer has the goods ready on schedule delivery. The so-called. reservation.

Expedition (Transport) and packaging

Goods are ready for customers in warehouse prices ramp Liberec. Our prices include packaging boxes (1-2500pcs), card boxes and shrink. Acclamation film. Inside delivery is a delivery note or invoice for the goods. For goods delivered by us does not charge extra packaging, pallets or other packing material (excluding cash on delivery payments). We supply any quantity.

Goods are transported by the customer with all the risks and if theft, loss or damage to the customer is obliged to claim damages to the transport company. When ordering over 1500 € without VAT, than FREE shipping. In other cases, the cost of transportis depending on total weight of package and customer will be informed. Transportation is provided by corporate or business package delivery service.

Payment Terms

Unless otherwise provided by contract, the supplier requires payment advance. For regular customers are payments period fixed by agreement.

Quantity discounts

Supplier offers discounts for large samples individually.

Penalties

In the case of delivery on invoice (contractors) is the maturity of 14 days from receipt of the goods, unless stated otherwise. Failure to invoice due date, the supplier charges a penalty of 0.5% of the invoiced amount for each day of delay or one-sided case of dispute the claim does not entitle the customer to delay or failure to pay invoices. When mutually agreed by supplier dispute any customer return any overpayment in full, within eight days thereafter.

Cancellation, returns

The customer has the right to return purchased goods via the e-shop within 14 days of delivery without giving a reason, in their original condition and packaging, undamaged and without signs of wear. In the event of returning goods (withdrawal from the contract), the customer pays for shipping to Killich s.r.o., Americká 215, Liberec 46010. Drawing parts and specially ordered goods (e.g., change of surface finish) cannot be returned or canceled. In the event of cancellation of an order placed other than through the e-shop, or return of goods, the customer will be charged a cancellation fee of 25% excluding VAT of the total amount. The cancellation fee will be invoiced.

Quality complaint

In the case of an obvious and recognized supplier of defective goods supplied or goods not in accordance with those standards, the claim is processed within 48 hrs (exchange of goods). In case of questionable defects (due inquiry and expression factory) is a term settlement of the complaint within 30 days. Management claims are governed Complaint Rules supplier.

Quantitative claims (included)

Consumer small package (box) are packed in a tolerance of + -3%, industrial packaging + -5% (including tolerance of electronic scales.

Disputes

Confirmation of the order closing the supplier and the client pursuant to the arbitration and the enforcement of arbitration awards No. 216/1994 Coll. the amended agreement, consisting of the rule that all disputes arising under this Agreement or in connection with it shall be resolved through arbitration before a single arbitrator in accordance with the Rules of Procedure and Fee Rules issued spol. Cadero, Inc., ID: 27750612 (hereinafter referred to as "Cadero") published on the website http://rozhodci.cadero.cz/, excluding the jurisdiction of general courts. The arbitration shall be conducted by one arbitrator provided for under the Rules of Procedure, spol. Cadero, Inc. and the parties hereby expressly delegate Cadero to determine in accordance with the Rules of Procedure and Fee Rules for arbitration, the arbitrator based this arbitration clause. The Parties hereby delegate so designated arbitrator to decide all disputes in accordance with principles of justice, with the arbitration award may be justified. The parties expressly declare that before the conclusion of the arbitration clause and have had to learn the Rules of Procedure and Poplatkovým order and they have done so and the documents to be considered as an integral part of this arbitration clause. Rules and Regulations Fees Regulations shall be deemed a general contracting (commercial) conditions under § 273 of Act No. 513/1991 Coll. Commercial Code, as amended.

Special provisions

An order placed by email, fax, in person, or via the e-shop is considered a concluded business contract. The email address obtained during mutual communication may be used for commercial communications.

The supplier retains ownership of the goods from delivery until the total payment in the amount stated on the invoice and reserves the right to remove in case of failure to pay back the goods and recover the associated costs. Payments of invoices are monitored. We cooperate with the central registry of debtors.

GDPR
The processing of personal data at Killich s.r.o., ID No. 254 93 558, is carried out in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679 of the European Parliament and of the Council) and in accordance with internal rules and procedures for the protection of personal data. If you have any questions about this issue, please contact us at killich@killich.cz.
 
Orders
Orders are binding after confirmation by the supplier's sales department. Price proposals are binding on both parties only upon confirmation by both contracting parties. Items that are not normally in stock must be ordered in writing with mutual confirmation of terms and prices. Prices for goods that are not in stock are subject to change!

From September 1, 2017, for orders in the Czech Republic with a financial value of less than 4 € excluding VAT, we charge a fee equal to the difference between the price of the ordered goods and 4 € excluding VAT – the minimum order value is therefore € 4 excluding VAT. This measure does not apply to cash payments and personal collection at our store.

From February 23, 2026, a minimum item value of 2 € xcluding VAT applies if the customer orders less than one package.

 

In Liberec on February 18, 2026

Killich s.r.o. Americká 215, Liberec 460 10
 

Nahoru

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